Your privacy is paramount to Novem Eco Resort (“we,” “us,” or “our”). This Privacy & Cookie Policy details how we collect, use, protect, and handle your Personal Information when you use our website, make a reservation, or utilize our services. We are committed to protecting your data in compliance with relevant data protection laws in Bangladesh.
We collect information primarily to process your bookings, enhance your stay, and improve our website experience.
1.1 Personal Information
This is information that identifies you as an individual. We collect this when you voluntarily provide it during a booking, inquiry, or newsletter sign-up:
- Contact Data: Name, email address, phone number, physical address.
- Reservation Data: Dates of stay, room preferences, number of guests, special requests, and payment details (processed securely via third-party gateways, as detailed in our Booking & Payment Policy.
- Identity Data: Passport or NID information, required at check-in, as mandated by Bangladeshi law for hotel registration.
1.2 Non-Personal Information
This data does not directly identify you and is collected automatically when you visit our website:
- Usage Data: Browser type, operating system, pages viewed, time spent on the site, and referral source.
- Device Data: IP address, which may indicate your general geographical location.
We use the collected information for the following purposes:
- To Process Bookings: To confirm, manage, and facilitate your accommodation and stay at the Resort.
- To Communicate: To send booking confirmations, pre-arrival information, essential updates, and respond to your inquiries.
- To Improve Services: To analyze website usage and guest feedback to enhance our accommodations, amenities, and overall guest experience.
- Marketing (With Consent): To send promotional offers, newsletters, and information about special packages, but only if you have explicitly opted in.
- Security & Legal Compliance: To comply with legal requirements in Bangladesh, including mandatory guest registration and to prevent fraud or illegal activities.
3.1 What are Cookies?
Cookies are small text files placed on your device (computer, phone, or tablet) when you visit our website. They help the website remember your actions and preferences over a period of time.
3.2 How We Use Cookies
We use cookies for the following functions:
- Necessary Cookies: Essential for the website to function correctly (e.g., remembering items in a booking cart).
- Performance/Analytics Cookies: To track visitor behavior and website performance (e.g., which pages are most popular), helping us improve the site’s design and functionality.
- Functionality Cookies: To remember your preferences (e.g., language settings, past booking details).
- Marketing/Targeting Cookies: Used by third-party advertisers to deliver ads relevant to your interests (if applicable).
3.3 Managing Cookies
You have the right to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of the website.
We do not sell, rent, or lease your Personal Information to third parties. We only share data in the following circumstances:
- Service Providers: We share necessary data with trusted third-party service providers who assist us in operating our website, processing payments (as per our Booking & Payment Policy or managing IT and marketing services. These parties are contractually obligated to keep your information confidential.
- Legal Requirements: We will disclose information where required to do so by law, or if we believe that such action is necessary to comply with a legal obligation, protect the safety of our guests, or comply with requests from legal authorities in Bangladesh.
- Affiliates: Information may be shared within the Novem Eco Resort corporate structure for operational and management purposes.
We implement a variety of security measures, including physical, electronic, and managerial safeguards, to maintain the safety of your Personal Information. While we strive to protect your data, no transmission method over the internet or electronic storage is 100% secure. We cannot guarantee its absolute security but comply with industry best practices and Bangladeshi regulations to mitigate risk.
Under Bangladeshi regulations, you have the following rights regarding your personal data:
- Right of Access: You can request a copy of the personal data we hold about you.
- Right to Rectification: You can request that we correct any inaccurate or incomplete data we hold about you.
- Right to Opt-Out: You can withdraw your consent to receive marketing communications at any time by using the “unsubscribe” link in any email or by contacting us directly.
To exercise these rights, please contact us using the details below.
We reserve the right to update this Privacy & Cookie Policy at any time. The updated policy will be effective immediately upon posting on this page. We encourage you to review this policy periodically to stay informed about how we are protecting your data.
If you have any questions, please contact us:
Novem Eco Resort
Hotline: +880-1709-882000 / 1
Email: info@novemecoresort.com, novemreservation@gmail.com
Address: Bishamoni, Radhanagar, Sreemangal, Moulvibazar 3210, Bangladesh.